At Leos Trail, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward return and refund policy to ensure a smooth experience.
Returns
You have 14 days from the date of receiving your order to return any products you are not satisfied with. To be eligible for a return, the following conditions must be met:
The product must be unused, in its original condition, and in the original packaging.
The product must be in a resellable condition (no signs of wear, damage, or modification).
You must contact us within 14 days of receiving the product to initiate the return process.
How to Return an Item:
Contact our customer service team at [email protected] to inform us of your return.
Provide your order number and the reason for the return.
We will guide you through the return process and provide the necessary details for shipping the item back.
Once we receive the returned item, we will inspect it and process your refund, if eligible.
Refunds
Refunds are issued once the returned item has been inspected and confirmed to meet the conditions outlined above. If eligible, we will process your refund within 7-10 business days after receiving the returned product.
Please note that the refund will be issued to the original payment method used at checkout. If a refund is not possible due to circumstances beyond our control, we will issue a store credit or replacement product.
Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
Products that have been used, worn, or altered
Products not in their original packaging or condition
Sale or clearance items
Late Returns
If you return a product outside of the 14-day return window, we regret that we cannot offer a refund or exchange.
Exchange Policy
We currently do not offer direct exchanges. If you would like a different item, you will need to return the original product and place a new order.
Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will work with you to resolve the issue and arrange for a full refund or replacement, depending on your preference.
Shipping Fees
Please note that return shipping fees are the responsibility of the customer, unless the item is defective or damaged. We recommend using a trackable shipping service for returns to ensure the safe delivery of your package.
Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to us:
Email: [email protected]